Summary: In any environment, whether it’s a workplace, a community group, or even within a family, trust is the cornerstone of healthy relationships and effective collaboration. It’s the invisible thread that weaves through every interaction, binding individuals together in mutual respect and understanding. However, cultivating trust is not a one-time task; it’s an ongoing process that requires intentionality, empathy, and a keen awareness of boundaries.
Dear Dr. Sylvia,
Trust is complex. You cannot see it, and only know it when you feel it.
I love how you talk about glimmers. They are also amorphous shimmering moments that also show up as feelings. But I digress.
Back to trust.
You discuss trust as a two way street. In fact, I remember you use the Swedish word, TILLIT which means trust. Another way of saying it, is you place confidence in another. I love that it is spelled the same forwards and backwards. This shows in one word that it takes more than one to create a trusting environment.
I would like some ways to discuss trust and how to create a trustworthy environment at work with my team of executives.
Thanks for helping.
Signed,
A Tillit Fan
Dear Tillit Fan,
Trust, as you say, is complex. It is also vital for all healthy relationships. So, let’s dig in and look at what helps trust develop.
Understanding Trust
The other words, trust is built on a foundation of honesty, reliability, and vulnerability. It’s about feeling secure in the belief that others have our best interests at heart and will act accordingly. Establishing trust involves consistent communication, transparency, and the demonstration of competence and integrity.
Establishing Boundaries
Boundaries are the invisible lines that define the limits of acceptable behavior, both for ourselves and others. They’re essential for maintaining personal well-being and fostering healthy relationships. When it comes to building trust, respecting boundaries is paramount. Each individual within a group or organization has their own set of boundaries, shaped by their values, experiences, and needs.
The five vital aspects for developing trust and healthy boundaries
1. Clear Communication: Encourage open dialogue about boundaries from the outset. Create a safe space where individuals feel comfortable expressing their limits and expectations.
2. Mutual Respect: Respect is the cornerstone of healthy boundaries. It involves recognizing and honoring the autonomy and agency of others, even when their boundaries differ from our own.
3. Consistency: Consistency is key to building trust. It means honoring boundaries consistently over time, without exceptions or double standards.
4. Flexibility: While consistency is important, it’s also essential to recognize that boundaries may evolve over time. Remain flexible and open to renegotiating boundaries as circumstances change.
5. Accountability: Hold individuals accountable for respecting boundaries. Address boundary violations promptly and constructively, focusing on learning and growth rather than blame.
Embracing Systems Thinking enhances trust in teams
Systems thinking is a holistic approach to understanding the interconnectedness of various elements within a system.
It involves recognizing patterns, relationships, and feedback loops that influence behavior and outcomes.
Often the behavior patterns are ingrained from childhood. They developed to keep us safe and in many cases, are there as survival mechanisms.
For example, when applied to building trust, systems thinking helps us understand the broader context in which trust operates and identify systemic barriers and facilitators.
It takes a village to make trust work effectively
1. Interdependence: Recognize that trust is inherently interconnected with other aspects of the system, such as communication, leadership, and organizational culture. Addressing trust issues often requires addressing underlying systemic issues.
2. Feedback Loops: Feedback loops play a crucial role in shaping trust dynamics within a system. Positive feedback loops, where trust begets trust, can strengthen relationships and foster a culture of trust. Conversely, negative feedback loops, characterized by mistrust and conflict, can undermine trust and perpetuate dysfunction.
3. Emergent Properties: Trust is an emergent property of complex social systems. It cannot be imposed or mandated but must instead be cultivated through intentional actions and behaviors.
4. Systemic Barriers: Identify and address systemic barriers that hinder the development of trust, such as hierarchical power structures, lack of transparency, and inequitable distribution of resources.
5. Collective Responsibility: Building trust is not the sole responsibility of any one individual or group within the system. It requires collective effort and collaboration across all levels of the organization or community.
Practice trust for higher productivity and healthy relationships
Please remember that trust must, and I mean must, be practiced every day. The enemies of trust include bragging and exaggerating, telling both little and big lies to protect oneself, ignoring the needs and wants of others, and playing the victim who always points the finger at others
In conclusion, cultivating a trusting environment is a multifaceted endeavor that requires attention to both individual boundaries and systemic dynamics.
Moreover, by fostering clear communication, mutual respect, and a commitment to systems thinking, we can create environments where trust thrives, enabling individuals to collaborate effectively, innovate freely, and thrive together.
To your success,
Sylvia Lafair
Please consider reading my book “UNIQUE: How Story Sparks Diversity, Inclusion, and Engagement” to gain a deeper understanding of how telling and listening to life stories can make trust a cornerstone of your work environment.
