Why Leaders Offer Help with Stress But Ignore Its Triggers: A Wake-Up Call

A man in chef 's hat and apron holding knife over turkey.

Summary: Stress is no stranger to the modern workplace. Deadlines, performance reviews, and balancing personal and professional lives create a pressure cooker environment. Many leaders recognize stress’s toll on their teams, offering perks like yoga classes, meditation apps, or flexible work hours. Yet, one crucial element often gets overlooked: the root causes of stress. The…

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Leadership Tips: How to Get Others To Listen to You

A man in a suit is sitting at the table

Summary: Telling and expecting is as old as the planet. However, what used to work was that the old command and control model had its time. Read on to find out what you can do to get results in today’s world. Dear Dr. Sylvia, Here is what happened a few days ago. I would love to hear your comments.…

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Leadership Tips: Beyond Problem-Solving to Design Thinking

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Summary: Move beyond problem solving. Use design thinking to stay action-oriented and create a better future for your company. Then, you are in the driver’s seat of the fastest car that will get you from here to where you want to go. Design thinking is the winner. Dear Dr. Sylvia, I would like some ideas…

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Emotional Power: When Leaders Dare to Care

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Summary: As many seasoned leaders begin to step down from their roles, their wealth of knowledge and expertise offers valuable lessons for future leaders. Here, we consider both outdated, ingrained patterns and ones to retain. Dear Dr. Sylvia, The CEO of my very successful organization has announced his retirement. It will be before the end…

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A Collaborative Journey to Success: How Direct Reports Can Talk Truth to Power and Help Their Boss Be More Effective

A group of people holding hands on top of a mountain.

Summary: In the workplace, a hierarchical dynamic often characterizes the relationship between direct reports and their leaders. These power differences can create challenges regarding open and honest communication. But speaking truth to power is essential for a transparent and collaborative work environment. This can significantly enhance a leader’s effectiveness. Direct reports hold valuable insights about…

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Managing Emotional Triggers at Work: How “The Clown” Can Block Team Collaboration and Cause Frustration

A clown sitting at the computer desk with a smile on his face.

Summary: Workplace dynamics can be challenging, especially when emotional triggers go unchecked. One of the most common—and often misunderstood—roles that surfaces under pressure is “The Clown.” This individual, while seeking to bring levity, often derails important conversations with ill-timed jokes that frustrate and disengage the team. Here we explore how “The Clown,†as discussed in…

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Turning Drama into Harmony: How the Drama King/Queen Can Transform a Negative Relationship

A man and woman are yelling at each other.

Summary: In every social circle, workplace, or family, there often exists a “drama king” or “drama queen”—those individuals who seem to attract or even thrive on conflict and tension. While their behavior can be frustrating and exhausting for those around them, there’s a silver lining: with the right approach, drama kings and queens can channel…

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