Leadership Tips: Beyond Problem-Solving to Design Thinking

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Summary: Move beyond problem solving. Use design thinking to stay action-oriented and create a better future for your company. Then, you are in the driver’s seat of the fastest car that will get you from here to where you want to go. Design thinking is the winner. Dear Dr. Sylvia, I would like some ideas…

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How JUBLA (Judgment, Blame, or Attack) Will Make You Angrier and Keep You Feeling Like a Victim, And What to Do About It

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Summary: When things don’t go as planned, it’s all too easy to slip into patterns of judgment, blame, or attack (JUBLA). These behaviors, however, are toxic. Not only do they escalate conflict, but they also keep you locked in a cycle of anger, frustration, and victimhood. Learn to move from victim to explorer using pattern…

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Emotional Power: When Leaders Dare to Care

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Summary: As many seasoned leaders begin to step down from their roles, their wealth of knowledge and expertise offers valuable lessons for future leaders. Here, we consider both outdated, ingrained patterns and ones to retain. Dear Dr. Sylvia, The CEO of my very successful organization has announced his retirement. It will be before the end…

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A Collaborative Journey to Success: How Direct Reports Can Talk Truth to Power and Help Their Boss Be More Effective

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Summary: In the workplace, a hierarchical dynamic often characterizes the relationship between direct reports and their leaders. These power differences can create challenges regarding open and honest communication. But speaking truth to power is essential for a transparent and collaborative work environment. This can significantly enhance a leader’s effectiveness. Direct reports hold valuable insights about…

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Managing Emotional Triggers at Work: How “The Clown” Can Block Team Collaboration and Cause Frustration

A clown sitting at the computer desk with a smile on his face.

Summary: Workplace dynamics can be challenging, especially when emotional triggers go unchecked. One of the most common—and often misunderstood—roles that surfaces under pressure is “The Clown.” This individual, while seeking to bring levity, often derails important conversations with ill-timed jokes that frustrate and disengage the team. Here we explore how “The Clown,†as discussed in…

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The Splitter: How One Toxic Personality Can Lead to Absenteeism, Lawsuits, and Lower Productivity in Your Organization

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Summary: When someone pits people against each other everyone loses. In any organization, the presence of a “Splitter” can wreak havoc, leading to a cascade of issues, including increased absenteeism, costly lawsuits, and low productivity. Understanding this destructive behavior is crucial for leaders who want to maintain a healthy workplace. Here we delve into the…

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